Contact us -- Customer Survey

Contact us Customer Survey

The Customer Survey is to understand the satisfaction to Vigor series products of the customers. Please write down your opinions as a basis for future improvement of our company. If you have any question in using Vigor Product, Please email to support@draytek.com.
A. Product Information
	Product Name :
	Product Serial Number . ( 12 codes on the bottom of the case) :
	Name for dealer / VAR / distributor :

B. Satisfaction Degree of the Product ( Please choose a proper one for the following questions )
	01. Product introduction	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	02. Product function	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	03. Product stability	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	04. Product compatibility	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	05. Price	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	06. Post-sale service	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	07. Technical Support	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment
	07. Technical Support	Support Ticket No. / Support by Whom: /

	08. Follow-up of customer complaints	Very Satisfied	Satisfied	Fair	Unsatisfied	No Comment

	09. Please Kindly give us your comments/advice for our improvement.

C. Your Contact Information
	Name / Title: /
	Your Company Name :
	Tel :
	Fax :
	E-mail :

The table you have filled will be sent to service center of DrayTek immediately. We will adjust the strategy of improvement to our product according to your suggestion and opinions. Thank you for your cooperation.

Page last modified : 18 June 2008